Política de frete

Shipping Policy

Thank you for choosing zeroherocoffee! We are committed to providing efficient shipping services to ensure your order is delivered promptly and safely. Please read the following shipping policy to understand our shipping methods, times, and costs.

1. Shipping Areas

Currently, zeroherocoffee offers shipping services to most countries worldwide. If your address is not within our shipping areas, please contact us, and we will do our best to assist you.

 

2. Shipping time and available delivery location

Once your order is placed and payment is successful, we will process your order as quickly as possible. Processing time is typically [1-2 business days], after which we will arrange shipment.

Shipping times vary based on location and shipping method:

4-10 business day delivery regions：Hong Kong SAR, Macao SAR, Taiwan, Japan, South Korea, Thailand, East Timor, Indonesia, Malaysia, Philippines

5-10 business day delivery regions：United Kingdom, United States, Canada, France, Germany, Ireland, Italy, Spain

7-12business day delivery regions：Greece, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, New Zealand, Norway, Australia, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Hungary, Iceland

10-15business day delivery regions：United Arab Emirates, Bahrain, Saudi Arabia, Türkiye, Qatar, Kuwait, Jordan, Oman

12-18business day delivery regions：Mexico, Paraguay, Brazil, Chile, Costa Rica, Dominican Republic

25-35business day delivery regionsBermuda, Svalbard and Jan Mayen

3. Shipping Fees

We offer free shipping to the countries listed above.

We occasionally offer free shipping promotions or other special offers. Please check our website or subscribe to our email list for updates.

4. Shipping Partners

We partner with DHL, FedEx, UPS, and postal services to ensure the safe and reliable delivery of your order. After shipping, you will receive an email with tracking information so you can monitor your package's status.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number and a link. You can track your package on our website's "Track Order" page or on the shipping carrier’s website using the provided tracking number.

6. Customs and Duties

For international orders, your package may be subject to customs inspections. The purchase price of your goods does not include any destination country customs duties, taxes, or fees, which are the recipient's responsibility. Please familiarize yourself with your local customs policies, as we do not control processing times at customs.

7. Delivery Issues

If your order has not arrived within the estimated timeframe, please contact our customer service team hello@zeroherocoffee.com. We will contact the shipping carrier to investigate the issue and provide a solution as soon as possible.

8. Address Changes

If you need to change your shipping address, please contact us before the order is shipped. Once an order has been dispatched, we cannot modify the address. Customers are responsible for additional shipping costs if the package is undeliverable due to an incorrect address.

9. Damaged or Lost Packages

We take the security of your order seriously. If your package is damaged or lost during transit, please contact customer service immediately with photos. We will work with the shipping carrier to resolve the issue and offer a replacement or refund.

10. Contact Information

For any shipping-related questions or assistance, please contact us: